Returns & Replacements Policy
Guidelines regarding perishable culinary goods, celebration merchandise, and transit replacement guarantees.
Last Updated: September 2026
1. Fresh Cakes, Pastries & Floral Bouquets
As fresh baked cakes, pastries, floral arrangements, and personalized items are perishable and handcrafted bespoke on order, physical returns are not possible once successfully delivered and accepted at the doorstep.
2. Transit Damage & Doorstep Claims
If an item arrives damaged (e.g. collapsed icing, broken packaging, defective candle/gift), please notify Customer Support with clear photo proof within 2 hours of delivery. We will issue a priority free replacement or an approved refund.
3. Non-Perishable Celebration Accessories
Celebration accessories (candles, balloon sets, party props, dry gourmet gift boxes) can be returned within 7 calendar days from the delivery date, provided the product remains completely unused, unopened, and in its original sealed box.
4. Refund Settlement
Approved returns and refunds are processed via Razorpay back to your original payment method (UPI: 24 to 48 banking hours; Cards: 5 to 7 business days).