FATAFAT Commerce • Legal Policies

Cancellation Policy

Understand our cancellation windows, culinary preparation cut-offs, and refund processing workflows.

Last Updated: September 2026

1. Pre-Preparation Cancellation Window

Customers may cancel their order and request a 100% refund directly from Account → My Orders as long as the order is in Order Placed, Pending, or Confirmed state.

Cancellations made before kitchen preparation begins are eligible for a 100% full refund with zero cancellation charges.

2. The “Preparing” Cut-Off Rule

Due to the handcrafted, perishable nature of fresh celebration cakes, custom calligraphy messages, and fresh floral bouquets, orders cannot be cancelled once preparation has begun (status changes to Preparing, Packed, Out for Delivery, or Delivered).

Once kitchen baking begins, perishable ingredients and custom decorations are consumed, rendering the self-service cancellation option permanently disabled.

3. Merchant-Initiated Cancellations

In rare circumstances where unforeseen delivery route blocks, severe weather, or stock shortages prevent fulfillment, FATAFAT will immediately notify the customer and issue a 100% full refund through Razorpay.

4. Refund Settlement Mode & Timelines

Approved refunds are issued to the original payment method via Razorpay:

UPI Payments: Typically credited within 24 to 48 banking hours.
Credit & Debit Cards: Typically credited in 5 to 7 business days depending on your bank's settlement cycles.
NetBanking: 3 to 5 business days.

Need cancellation support?

Contact FATAFAT